Privacy Policy
Effective Date: August 2026
Oong House [웅하우스] (“Oong House,” “we,” “us,” or “our”) processes personal information in accordance with the Personal Information Protection Act of the Republic of Korea (개인정보 보호법) and other applicable laws.
1. Personal Information We Collect and Use
| Purpose | Information Collected | Retention |
|---|---|---|
| Inquiries and consultations | Name, email, phone/messaging information, travel dates, group size, interests and information provided in your inquiry | Until the inquiry is completed, unless retention is otherwise required or permitted by law |
| Bookings and providing experiences | Name, contact information, booking details, participant information and information necessary to provide the booked service | Until completion of the service, subject to legally required retention periods |
| Private and multi-day travel arrangements | Information necessary for the itinerary, which may include date of birth, nationality, accommodation, transportation, emergency contact, dietary and accessibility information | Until completion of the service, subject to legally required retention periods |
| Payments and transaction records | Payment and transaction information | For the period required by applicable law |
| Marketing | Name and email address | Until consent is withdrawn |
2. Sensitive Information
Some travel arrangements may require information concerning allergies, health, accessibility, or other information classified as sensitive information under Korean law.
Where consent is required to process sensitive information, Oong House will obtain separate consent before collecting or using it.
Providing optional sensitive information is voluntary. However, if information is necessary to safely provide a particular service, we may be unable to provide that service without it.
3. Third-Party Sharing
When necessary to provide your booking, we may provide relevant personal information to hotels, transportation providers, guides, restaurants, venues, activity providers, and other travel suppliers.
We provide only information necessary to perform the requested service and obtain consent where required by law.
4. Service Providers and International Processing
Oong House uses service providers for functions such as website hosting, booking management, payments, email, cloud storage, and website analytics. We manage outsourced processing in accordance with applicable Korean law. These providers may process or store information on servers outside the Republic of Korea. Oong House manages personal information entrusted to service providers in accordance with applicable Korean law.
| Service provider | Purpose |
|---|---|
| Hostinger | Website hosting |
| Bókun | Booking management for day tours, experiences, and events |
| WeTravel | Booking management for multi-day tours and experiences |
| PayPal | Payment processing |
| Microsoft | Email and cloud services |
| Google Analytics | Website analytics |
5. Destruction of Personal Information
Personal information will be deleted or destroyed without undue delay when it is no longer required, unless retention is required by law.
Electronic information is deleted using methods designed to prevent recovery, and physical records are securely destroyed.
6. Your Rights
You may exercise rights provided under Korean law, including requesting access to, correction or deletion of, or suspension of processing of your personal information, and withdrawing consent where applicable.
Requests may be made using the contact information below.
You may refuse consent where consent is the basis for collection. However, we may be unable to provide a service if the information is necessary to fulfill your booking.
7. Cookies and Automatically Collected Information
Our website may use cookies and similar technologies for website operation, security, analytics, and other disclosed purposes. Where required, you may refuse or manage optional cookies through the cookie settings provided on our website or through your browser settings.
8. Security
Oong House takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, disclosure, alteration, or destruction.
9. Privacy Contact
For questions, complaints, or requests concerning your personal information, please contact:
Oong House [웅하우스]
Personal Information Protection Officer: [박민주]
Email: help@oonghouse.com
Telephone: +82 10 4328 2648
Address: Unit 201, 1494 Nambusunhwan-ro, Gwanak-gu, Seoul, Republic of Korea
This Privacy Policy may be updated when our processing practices or applicable laws change. Updates will be published on our website with their effective date.